Grievance officer

Grievance officer

Name: Ajay Mulchandani

Role: Grievance Officer, Hello Marketing

Address: Vadodara, Gujarat, India

Contact: use our contact page and choose the topic “Legal, privacy or grievance”. Include your name, the email on your account, and the web address of the card or page involved.

What you can report

• Content on a card that breaks the law, our Acceptable Use Policy or your rights.
• A problem with how we handled your personal data, or a request to access, correct or delete it.
• Impersonation, fake cards or misuse of your name, photo or logo.
• Any other complaint about the service or about a reseller using it.

How fast we respond

• We acknowledge your complaint within 24 hours.
• We aim to resolve it within 15 days.
• For content that is clearly unlawful, such as non-consensual intimate images or impersonation, we act within 72 hours of a valid complaint, or sooner where the law requires.
• Privacy requests are answered within 30 days.

If you are not satisfied

If we do not resolve your complaint, you may approach the relevant authority or court. For consumer complaints in India you can use the National Consumer Helpline or the consumer commission. For personal data complaints you can approach the data protection authority that applies to you.

Complaints about a reseller

If the card or brand page was created by a reseller, we will pass your complaint on to them as well and may act on it ourselves where it concerns unlawful content or your personal data.